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IHS Customer Care

Our Customer Care team is committed to providing the highest level of service with timely and well researched answers to all inquiries. To ensure the level of support and service you demand, we will:

  • Upon receiving your message or call-back request, we will respond within three working hours.
  • Manage your request courteously and professionally.
  • Strive to answer your question during your call or, if necessary, follow-up in an expeditious manner.
  • Provide you with the information you need or refer you to alternative resources.
  • Report your valuable suggestions and feedback to the appropriate management team.

The Customer Care team is staffed from 7:00 am to 5:00 pm MST, Monday - Friday. The following holidays typically are observed:

  • New Year's Day
  • President's Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving (Thursday and Friday)
  • Christmas Day

Contact Information

Email: CustomerCare@ihs.com
Phone: +1 800 IHS-CARE (+1 800 447-2273)   
Fax: Call for applicable fax number

IHS Headquarters
Attn: Customer Care Team
15 Inverness Way East
Englewood  CO 80112
United States
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Updating Services

Weekly Standards and Specifications Bulletin. This weekly news bulletin reports new, updated, revised and canceled documents. It provides document number and title, date of issue or change, and keeps you current with the changes and developments you need to maintain and update your document collections. An electronic version of the Specs & Standards Bulletin is available on this site or in hard copy as an annual subscription (52 issues per year) for $125.00.

Custom Standards Report Service. This new service is important for companies that must comply with ISO 9000. It gives subscribers the ability to maintain the most up-to-date status of their personal library of documents. Subscribers will receive a new report every 30 days. The report provides an itemized list of the document number, title, and issuing society or source and date of issue or change, including superseded and canceled information.

To use this service, simply submit a list of all documents in your library that you want to track. IHS will conduct an audit of your list to make sure it is current, enter the list into our database for monitoring, and then send your updated report to you each month.

The Custom Standards Report Service is offered by annual subscription only and prices depend on the number of documents being tracked. See pricing chart below.

For quantities above 1000, please call 877-413-5184 for pricing.

Level Documents Hardcopy Report PDF Report
Level 1 1 - 50 $120 $110
Level 2 51 - 100 $180 $165
Level 3 101 - 200 $240 $220
Level 4 201 - 400 $360 $330
Level 5 401 - 600 $460 $420
Level 6 601 - 800 $575 $525
Level 7 801 - 1000 $690 $630

Download PDF Order Form

Free! Document Alert Notice (DocALERT)

You automatically receive a notice in the mail if any of your purchased documents have been revised or superceded. This free service keeps you up-to-date with the latest information. U.S. customers can call an IHS sales representative for more details at 877-413-5184. Customers outside of the U.S. should contact their nearest IHS Global Info Centre.

Prices subject to change without notice.
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