The new and improved Web site for Global Engineering Documents offers users several new features, including:

• Hot new documents are updated regularly on the home page as one of the four highlighted documents or as one of the eight "Featured Products"
• New to Global? Click on "About Us" to get a general overview of the various ways Global can meet your standards needs.

FAQs:

Search by society
Search for recent documents only
Browse new documents by industry
Changing your online account
Find a local office
Get catalogs: AWS, API, AGMA, TIA, EIA…
Get discounts for deposit accounts
Help finding obscure documents
Get update reports on documents you manage

 
Search by society - "How can I find only those documents from the American Petroleum Institute?"
Just click on "Standards Developing Organizations" to select the SDO of your choice and the system search results will only bring up documents from that SDO. For example: Click on Standards tab at the top of the home page, then choose API/Petrol from the drop-down list. Next, click on the "View" button. Now you can search for documents only from the American Petroleum Institute by document number or keyword.

 
Search for recent documents only - "Have any ______ standards been added in the last month?"
Click on the "New/Revised Docs" link in the Services section of the home page, them type in the keyword of your choice. For example, if you type in the word "electrical" under "Document Title" for the week ending 8/19/01 the search returns 29 documents representing several SDOs - including some in French.

 
Browse new documents by industry - "What are the most popular standards in the field of Telecommunications?"
In the Standards and Publications section just click on "Telecommunications" and you will get a listing of over 20 standards in that field from various SDOs including: ANSI, Bellcore, TIA, UL and European Norms. You can also browse by: Aerospace, Automotive, Construction, Electrical/Electronics, Energy/Petroleum, Government/Military, Health & Safety, Plastics, and Quality.

 
Changing your online account - "How do I change the billing address on My Account?"
Just click on the "My Account" button, select "Change Customer Information", enter your new information and click "Submit". Your information has been updated.

 
Find a local office - "My company has an office in Japan, how should they place an order with Global Engineering Documents?"
They have several options:
1. Order online at www.global.ihs.com OR
2. Call their local Global Information Centre (GIC)
To find the GIC serving any country, simply click on "Worldwide Offices" at the bottom of the home page, select the country and hit "Search". The contact information for the nearest office will automatically pop up.

 
Get catalogs - "Do you have a catalog of the publications available from Global Engineering Documents?"
Yes! Go to "Free Catalogs" under "Services" and you will find the Global Engineering Documents Products and Services (P&S) Catalog which includes a representative sample of 1+ million items we carry. There, you will also find catalogs from some of our most popular SDOs in the fields of electronics, manufacturing, petroleum, telecommunications and welding.

 
Get discounts for deposit accounts - "In order to streamline my ordering process, can I open a pre-paid account for purchases from Global Engineering Documents?"
Yes! AND receive a 10% DISCOUNT on most documents when you open a Global Deposit Account with a minimum deposit of $500. The account may be prepaid with a check, purchase order or credit card. To open a Global Deposit Account, U.S. customers simply call 800-854-7179 OR go to "Deposit Accounts" under "Services", download the application form and fax to Global at the number indicated.

 
Help finding obscure documents - "HELP! I can't find a document I need for a project. How can Global save me time and effort?"
Global Engineering Documents, the number one provider of worldwide technical information, now offers you extensive research support through our Technical Research Department. Our highly skilled staff of research analysts will efficiently search through all of our worldwide contacts to provide you with the information you need on a given topic or document, even if what you are searching for is not in circulation. To learn more about this service go to "Technical Research" under "Services".

 
Get update reports on documents you manage - "I'm trying to keep track of 100's of documents in order to comply with ISO 9000. Can Global help manage my collection?"
Global Engineering Documents offers the "Custom Standards Report Service", giving subscribers the ability to maintain the most up-to-date status of their library of documents. To learn more about this and other update services go to "Customer Service" under "Services".

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