1986370 Preview

ISO 18295-1:2017

Customer contact centres - Part 1: Requirements for customer contact centres

standard by International Organization for Standardization , 07/01/2017

View all product details

Most Recent

Track It

Language:
    • Available Formats
    • Options
    • Availability
    • Priced From ( in USD )
    • Printed Edition
    • Ships in 1-2 business days
    • $124.00
    • Add to Cart
    • Printed Edition + PDF
    • Immediate download
    • $191.00
    • Add to Cart

Customers Who Bought This Also Bought

Identical Versions Available

 

About This Item

 

Full Description

ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.

ISO 18295-1:2017 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.

 

Product Details

Published:
07/01/2017
Number of Pages:
24
File Size:
1 file , 580 KB
Same As:
DIN EN ISO 18295-1, BS EN ISO 18295-1:2017
Note:
This product is unavailable in Ukraine, Russia, Belarus