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1. MOST RECENT

   

   ISO/IEC 20000-1:2018▹

   Information technology - Service management - Part 1: Service management system requirements

   standard by International Organization for Standardization/International Electrotechnical Commission, 09/01/2018.

   Languages: English

   Amendments, rulings, and supplements: ISO/IEC 20000-1:2018/Amd1:2024

   Historical Editions: ISO/IEC 20000-1:2018 Plus Redline, ISO/IEC 20000-1:2011 Plus Redline, ISO/IEC 20000-1:2011, ISO/IEC 20000-1:2005

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   • $194 PDF
   • $194 Printed Edition

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2. MOST RECENT

   

   ISO/IEC 20000-3:2019▹

   Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

   standard by International Organization for Standardization/International Electrotechnical Commission, 08/01/2019.

   Languages: English

   Historical Editions: ISO/IEC 20000-3:2012, ISO/IEC TR 20000-3:2009

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   • $194 PDF
   • $194 Printed Edition

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3. 

   ISO/IEC TR 20000-12:2016▹

   Information technology - Service management - Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC

   standard by International Org. for Standardization/International Electrotechnical Commission (Technical Report), 10/01/2016.

   Languages: English

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   Priced From:

   • $162 PDF
   • $186 Printed Edition

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4. 

   ISO/IEC TR 20000-11:2015▹

   Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL¿

   standard by International Org. for Standardization/International Electrotechnical Commission (Technical Report), 12/15/2015.

   Languages: English

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   Priced From:

   • $200 PDF
   • $230 Printed Edition

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5. 

   ISO/IEC TR 20000-9:2015▹ [ Withdrawn ]

   Information technology - Service management - Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services

   standard by International Org. for Standardization/International Electrotechnical Commission (Technical Report), 02/15/2015.

   Languages: English

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   Priced From:

   • $162 PDF
   • $186 Printed Edition

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6. 

   ISO/IEC TR 90006:2013▹ [ Withdrawn ]

   Information technology - Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011

   standard by International Org. for Standardization/International Electrotechnical Commission (Technical Report), 11/01/2013.

   Languages: English

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   Priced From:

   • $209 PDF
   • $240 Printed Edition

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7. MOST RECENT

   

   ISO/IEC TS 20000-14:2023▹

   Information technology - Service management - Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

   standard by International Organization for Standardization/International Electrotechnical Commission, 11/01/2023.

   Languages: English

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   Priced From:

   • $194 PDF
   • $194 Printed Edition
   • $302 Printed Edition + PDF

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8. MOST RECENT

   

   ISO/IEC TS 20000-11:2021▹

   Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

   standard by International Organization for Standardization/International Electrotechnical Commission, 09/01/2021.

   Languages: English

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   • $250 PDF
   • $250 Printed Edition

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9. 

   ISO/IEC TR 20000-7:2019▹ [ Withdrawn ]

   Information technology - Service management - Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013

   standard by International Org. for Standardization/International Electrotechnical Commission (Technical Report), 06/30/2019.

   Languages: English

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   • $225 PDF
   • $259 Printed Edition

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10. MOST RECENT

    

    ISO/IEC 20000-2:2019▹

    Information technology - Service management - Part 2: Guidance on the application of service management systems

    standard by International Organization for Standardization/International Electrotechnical Commission, 08/01/2019.

    Languages: English

    Amendments, rulings, and supplements: ISO/IEC 20000-2:2019/Amd1:2020

    Historical Editions: ISO/IEC 20000-2:2012, ISO/IEC 20000-2:2005

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    Priced From:

    • $250 PDF
    • $250 Printed Edition

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