Preface:

Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).

At the time of publication, ISO/IEC 25020:2019 is available from ISO and IEC in English only. CSA Group will publish the French version when it becomes available from ISO and IEC.

This Standard has been formally approved, without modification, by the Technical Committee and has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group.

Scope:

This document provides a framework for developing quality measurement.

The contents of this document are as follows:

• quality measurement reference model;
• relationships among different types of quality measures;
• guidelines for selecting quality measures;
• guidelines for constructing quality measures;
• guidelines for planning and performing measurements;
• guidelines for the application of measurement results.

It includes considerations for selecting quality measures and quality measure elements (Annex A), assessing the reliability of measurement and the validity of quality measures (Annex B), elements for documenting quality measures (Annex C), normalized measurement function for quality measures (Annex D) and the measurement information model in ISO/IEC/IEEE 15939 (Annex E).

This document can be applied for designing, identifying, evaluating and executing the measurement model of system and software product quality, quality in use, data quality and IT service quality. This reference model can be used by developers, acquirers, quality assurance staff and independent evaluators—essentially by people responsible for specifying and evaluating the quality of information and communication technology (ICT) systems and services.