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CSA ISO/IEC TR 20000-5

2015 Edition, January 1, 2015

Complete Document

Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1



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Active, Most Current

EN
Additional Comments:
SAME AS ISO/IEC TR 20000-5
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Product Details:

  • Revision: 2015 Edition, January 1, 2015
  • Published Date: January 2015
  • Status: Active, Most Current
  • Document Language: English
  • Published By: CSA Group (CSA)
  • Page Count: 61
  • ANSI Approved: No
  • DoD Adopted: No

Description / Abstract:

This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic, threephased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.

This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.
CSA B51