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DIN EN 15221-3

2011 Edition, December 1, 2011

Complete Document

Facility Management - Part 3: Guidance on quality in Facility Management

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Active, Most Current

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Product Details:

  • Revision: 2011 Edition, December 1, 2011
  • Published Date: December 2011
  • Status: Active, Most Current
  • Document Language: English
  • Published By: Deutsches Institut fur Normung E.V. (DIN)
  • Page Count: 46
  • ANSI Approved: No
  • DoD Adopted: No

Description / Abstract:

This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221-1. The standard provides a link into management methods and management theories.

This European Standard is applicable to:

— FM in public and private organizations;

— client organization and service provider relationships;

— full range of facility products or facility services;

— both types of service providers in FM (internal and external);

— all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).

This European Standard is applicable to business services (not consumer oriented).

This European Standard does not:

— replace the quality management systems of the client organization;

— provide standard forms:

— for performance and quality management systems (delivering a quality management system);

— for defining requirements;

— for a measurement tool;

— for service level;

— apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).