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DS/ISO/IEC 30105-1

2016 Edition, November 22, 2016

Complete Document

Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 1: Process reference model (PRM)

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Product Details:

  • Revision: 2016 Edition, November 22, 2016
  • Published Date: November 22, 2016
  • Status: Active, Most Current
  • Document Language: English
  • Published By: Dansk Standardiseringsrad (DS)
  • Page Count: 34
  • ANSI Approved: No
  • DoD Adopted: No

Description / Abstract:

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document: - covers IT-enabled business processes that are outsourced; - is not intended to address IT processes but includes references to them at key touchpoints for completeness; - is applicable to the service provider, not to the customer; - is applicable to all lifecycle processes of ITES-BPO; - serves as a process reference model for organizations providing ITES-BPO services.