Language:
    • Available Formats
    • Options
    • Availability
    • Priced From ( in USD )
    • Printed Edition
    • Ships in 1-2 business days
    • $194.00
    • Add to Cart
    • Printed Edition + PDF
    • Immediate download
    • $302.00
    • Add to Cart

Customers Who Bought This Also Bought

 

About This Item

 

Full Description

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

 

Document History

  1. ISO 10004:2018

    👀currently
    viewing


    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Most Recent
  2. ISO 10004:2012


    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Historical Version
  3. ISO/TS 10004:2010


    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Historical Version