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ISO DIS 20488

2017 Edition, April 17, 2017

Complete Document

ONLINE CONSUMER REVIEWS - PRINCIPLES AND REQUIREMENTS FOR THEIR COLLECTION, MODERATION AND PUBLICATION



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Superseded By: ISO 20488

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NOW A PUBLISHED STD * SEE ISO 20488
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Description / Abstract:

This International Standard provides requirements and guidance on the principles and methods for review administrators to apply in their collection, moderation, and publication of online consumer reviews.

This International Standard is applicable to any organization that publishes consumer reviews online, including those that collect reviews directly from their own customers and third parties collecting on behalf of another organization. This standard applies to reviews published online, collected by any methodology.
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