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ISO/IEC TR 20000-9

1st Edition, February 15, 2015

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Information technology - Service management - Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services

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Description / Abstract:

This part of ISO/IEC 20000 provides guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services. It is applicable to different categories of cloud service, such as those defined in ISO/IEC 17788/ITU-T Y.3500 and ISO/IEC 17789/ITU-T Y.3502, including, but not limited to, the following:

a) infrastructure as a service (IaaS);

b) platform as a service (PaaS);

c) software as a service (SaaS).

It is also applicable to public, private, community, and hybrid cloud deployment models.

The applicability of ISO/IEC 20000-1 is independent of the type of technology or service model used to deliver the services. All requirements in ISO/IEC 20000-1 can be applicable to cloud service providers.

The structure of this part of ISO/IEC 20000 does not follow the structure of ISO/IEC 20000-1. The guidance is presented as a set of scenarios that can address many of the typical activities of a cloud service provider. The guidance in this part of ISO/IEC 20000 can also be useful for customers of cloud service providers.

This part of ISO/IEC 20000 can be used as guidance for a cloud service provider in designing, managing, or improving an SMS to support cloud services

This part of ISO/IEC 20000 does not add any requirements to those stated in ISO/IEC 20000-1 and does not state explicitly how evidence can be provided to an assessor or auditor. The scope of this part of ISO/IEC 20000 excludes any specifications for products or tools.

NOTE Additional guidance on the application of ISO/IEC 20000-1 can be found in ISO/IEC 20000-2:2012.
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