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SAE J2017

2007 Edition, January 1, 2007

Complete Document

Guidelines for the Development of Performance-Based Technician Training Programs

Includes all amendments and changes through Cancellation Notice , January 2007


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Product Details:

  • Revision: 2007 Edition, January 1, 2007
  • Published Date: January 2007
  • Status: Not Active, See comments below
  • Document Language: English
  • Published By: SAE International (SAE)
  • Page Count: 7
  • ANSI Approved: No
  • DoD Adopted: No

Description / Abstract:

The model guidelines define performance-based technician training. Essential training program elements supported by a systematic process for development are also identified.

Purpose

This set of guidelines is to be used as a model for the preparation of a training program for technicians. A training program can be developed internally or by external suppliers. In either case the elements identified in this model should be used in the development of a training program.

Performance-Based Training Defined

Performance is defined in terms of technician accuracy and completeness in diagnosis and correction of malfunctions.

Productivity is defined in terms of the consistency of the technician's work and the timeliness of service.

Profitability is defined in terms of corporate, dealership service facility, and technician profits.

As such, performance-based technician training:

a. Focuses instruction on the improvement of the performance and productivity of the technician

b. Defines course goals, measured by objectives based upon job tasks required in the servicing of a vehicle

c. Is need-to-know knowledge supported by skills required to perform the job tasks

d. Utilizes a process of inquiry, analysis and decision making that accommodates adult learning styles

Sponsoring Organization Needs

Performance-based technician training programs target the needs of the organization sponsoring the training program. Automotive service organizational needs include:

a. A reduction in the time required by a technician to effect a repair

b. An increase in the accuracy of the technician's work

c. A reduction or elimination of come-backs

d. A decrease in the number of incorrect parts used in a repair

e. A reduction in technician turnover

f. An improvement in shop safety and a reduction in workmen's compensation claims

g. A minimum loss of technician time to participate in training

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