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AIAG CQI-20

2nd Edition, August 2018

Complete Document

Effective Problem Solving Practitioners Guide



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Active, Most Current

EN
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Product Details:

  • Revision: 2nd Edition, August 2018
  • Published Date: August 2018
  • Status: Active, Most Current
  • Document Language: English
  • Published By: Automotive Industry Action Group (AIAG)
  • Page Count: 91
  • ANSI Approved: No
  • DoD Adopted: No

Description / Abstract:

INTRODUCTION 

The Automotive Industry Action Group (AIAG) Problem Solving Work Group developed this Problem Solving Guide to use as an efficient, data-based approach for problem solving and corrective action.

Corrective action reporting from many diverse organizations requires applying the 8D approach. This guideline intentionally avoids labelling the steps as an 8D. However, it will help organizations manage the problem solving steps, and provide a methodology to address priority concerns.

In principle, problem solving has a broad area of application.

• 0 km failures

• Field failures

• Internal and external complaints

• Potential failures/deviations

Hardware/software problems

• Non-fulfilment of service level agreements

• Safety and security deviations

• Critical audit deviations

• Downtime of services, etc.

Most concerns are system oriented. Knowledge and actions from more than one person or department is needed for problem solving. The guideline will help organizations to focus on the processes that result in concerns rather than focusing on the local faults of the concerns. Repairing the system leads to long term problem solving success.

By using this guideline organization can develop and implement a robust problem solving process that will improve problem descriptions, ensure steps are not skipped, improve team member participation, improve the ability to prioritize, analyze and review concerns, and improve qualitative methods for problem solving.

The guideline provides flexibility to apply rigor efficiently, an in-depth root cause analysis may not be necessary if the cause is known. If the cause is not known, organizations can apply this guideline to explore the past, find the root causes, and continue to improve the process of eliminating concerns.

This will allow teams to select the best tools for their specific problem. The guideline first covers foundational information that senior leaders can utilize to set the stage for success. The book is laid out in sections each covering a different stage of problem solving. In each section readers will find:

• Inputs-Process-Outputs

• Step Overview

• Tools

• Outcome

• Progress Check Questions

• Executive Support

This guideline is written to assist problem solvers with any level of prerequisite knowledge. Those with an understanding of statistical or other advanced problem solving tools will find this guide even more helpful.